FAQ – Vehema.com

1. How do I place an order?

To place an order on Vehema.com, follow these steps:

  1. Browse our selection of products and add your desired items to the cart.
  2. Click on the cart icon at the top right corner of the page.
  3. Review your order and click on “Proceed to Checkout.”
  4. Enter your shipping and payment information.
  5. Confirm your order by clicking “Place Order.”

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, and Other)
  • PayPal

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via our “Order Tracking” page or directly on the carrier’s website.

4. What are the shipping fees?

Shipping fees vary depending on your location and the weight of your order. The exact shipping cost will be calculated and displayed at checkout.

5. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times will vary based on the destination.

6. How do I return a product?

If you need to return a product, please refer to our Return Policy. Generally, you can return items within 30 days of receipt as long as they are in their original condition.

7. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us immediately at support@vehema.com with photos of the item and a description of the issue. We will assist you in resolving the problem as quickly as possible.

8. How can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at support@vehema.com or call us at +1 (800) 123-4567. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

9. How do I use a promo code?

To use a promo code, enter it in the “Promo Code” field during checkout and click “Apply.” The discount will be automatically applied to your total.

10. How can I contact customer service?

For any questions or assistance, you can contact us at:

Our customer service team is always here to help! Send us an email at Contact@vehama.com and we’ll try our best to get back to you in 1 business day.